We know. You're busy. Sometimes it's a struggle just to round up the family for dinner, let alone tick off all the tasks on your to-do list. A plethora of Web sites and apps promise to ease the burden. They'll take care of household chores and administrative tasks, prepare meals, pick up a few essentials at the grocery store, shop for clothes, even mail that birthday card so it doesn't arrive two days late. Our staff tested 15 outsourcing services to see whether they fulfill their promise to save you time or, even more important, make your life less stressful.
Get the chores done
One area where the app economy shows big promise is finding people to do small chores around the house. If you've tried to hire a plumber to fix a leaky pipe or a gardener to weed a flower bed, you know how hard it is to get anyone to commit to a one-off
I have a long list of tasks at my house that I have been promising my wife I'd do at least since the last snow melted back in March--of 2012. One task near the top of my honey-do list was fixing a kitchen faucet with a leak that had been getting steadily worse over the past year. Now a new chore jumped to the top of the list: removing a small stump in our backyard. I had managed to cut down a junky tree, limb by limb, but the stump was better left to a handyman with a back that didn't threaten to go out with the first swing of the pickax.
Using my PC, I set up an account on Taskrabbit, scanned the categories (delivery, cleaning, general handyman, moving, event help), and entered the task, my zip code, the day and time I wanted it done, and a credit card number.
First the stump: Under general handyman/yard work, three "taskers" who worked in my zip code were available to do the job. Their profiles, customer ratings and reviews, and hourly rates (from
Marcel immediately sent a text message thanking me for hiring him and, a day or two later, asked for a photo of the stump. He arrived via bicycle right on time, but he looked distraught when he saw the stump. "I thought it would be old and decayed," he said. I gave him a succession of tools--pickax, chain saw, drill--and after an hour and 20 minutes, we agreed that he would come back later to finish the job, after the stump had rotted and softened. I put him to work pulling ivy off the side of my house. After two and a half hours of work, the bill came to
I didn't get immediate gratification with my faucet, either. I initially shopped for a plumber on Handy (formerly Handybook), which specializes in small plumbing and electrical jobs as well as in painting and household cleaning. But the online estimate to fix the leak in my faucet was two hours and
On the appointed day, Craig asked if he could come by the house early to see if I needed a part. He unscrewed the handle of the single-handle faucet and announced that it needed a new cartridge. He copied down a parts number and said he would check at a plumbing supply store.
I heard from him the next day saying "they are looking for the part." Six days after that, he said he would have to come by, dismantle the sink and take the cartridge with him so they could match it. Craig didn't charge me for the half-hour fact-finding visit, and when he reassembled the faucet, he slowed the leak to a tolerable trickle. I'm thinking I can live with a slow leak.
Although my test tasks weren't completed, I would use Taskrabbit again. I like how easy it is to hire someone for small jobs and the fact that taskers are vetted. Taskrabbit has a wide range of other services that I might use to check off the items still on my honey-do list. --
A do-anything service
Magic makes a bold claim: It will perform any task you wish as long as it's legal. We brainstormed tasks to put this everything service to the test. An episode of M*A*S*H provided inspiration--the one in which Hawkeye arranges to have 40 pounds of ribs and a gallon of barbecue sauce delivered from
I created an account and immediately hit a roadblock: Magic has a wait list of more than 40,000 people. But if you pay
I rapidly switched to
Super-speedy delivery
In a fast-moving world, sometimes even two-day shipping can leave you tapping your foot impatiently. But a slew of new services are upping the ante, promising delivery in as little as one hour.
Postmates will deliver items from local businesses ranging from takeout food to running shoes to a charger for your smartphone. The Postmates promise: delivery in one hour or less. To give the service a trial run, I used the mobile app to place an order from
An hour after I placed the order, Samuel arrived with the goods---one bag of cookies as ordered, and another bag of cookies and bottle of wine substituted with what the store had on its shelves (no luck with the organic bananas). Total bill:
Deliv promises to deliver items from upscale retailers. It has partnered with more than 250 stores, including Macy's, Crate & Barrel and
Prefab meals by mail
The last question you want to hear after a long day at the office (especially if you don't have an answer) is "What's for dinner?" A ton of options exist for getting fast food and even restaurant fare delivered, but meal-delivery services occupy a different niche: They compile the ingredients to prepare a home-cooked meal. Select the meals you want from their menus, and they'll ship the recipes and fresh ingredients to your home.
I tried two: Blue Apron and Hello Fresh. For my family of four, I ordered two meals featuring ground turkey and salmon from Blue Apron and three meals featuring ground beef and chicken from Hello Fresh. Both services deliver in the continental U.S. in boxes outfitted with insulation and gel packs. When I opened the boxes, the meat and fish were cold. The services assume that you have basic pantry items on hand (notably olive oil), but they provide premeasured spices and recipe-specific items, such as teriyaki sauce, sesame oil and honey, that you might not have.
During my deadline week at work, when we would otherwise have eaten the same old spaghetti or takeout, we ate healthy food that earned four thumbs up from my husband, two teenagers and me. Recipes were easy to follow, but I still spent an hour cooking each evening, and neither service provides a kitchen-cleanup fairy.
You must sign up for your meals a week ahead of time. Blue Apron offers a two-person meal plan (
When I comparison-shopped the ingredient lists at my local grocery store (and included its
Freelancers for five bucks
Fiverr is an online community of freelancers who advertise small jobs starting at five bucks apiece. The site's vast array of "gigs" include everything from writing search engine optimization-friendly copy to making a video of a puppet promoting your business idea.
I endeavored to add a little pizzazz to the Kiplinger brand with a catchy original jingle. While shopping for songwriters, I discovered that not all
I eventually settled on a page belonging to
Never belated again
Perhaps, like me, you suddenly remember a birthday or other special occasion, rush out to buy a greeting card, scrawl a message and pop it in the mail, hoping that it won't arrive embarrassingly late. Electronic cards have tried to sub for real cards for years, but we all know how unfulfilling they are. So comÂpanies including BlueBirdCards.com, CardStore.com, Postable.com and Touchnote.com will help get real, not virtual, cards to your friends and loved ones, allowing you to skip the trip to the store and post office.
To put these services through their paces, I sent cards within the U.S. as well as to
A traditional card sent within the U.S. costs just under
Some cards wowed more than others. CardStore and Postable offered a wide variety printed on quality card stock, with designs ranging from classic and thoughtful to cheeky and humorous. Touchnote's services aren't as robust, but it offered the easiest way to, say, share your family vacation photo on a customized card. --
Menus via e-mail
I've spent years planning meals for my family, so the prospect of outsourcing some of the heavy lifting was appealing. I subscribed to eMeals.com, an online service that promised to e-mail me seven days' worth of recipes each week. I'd still have to do the shopping, but I wouldn't have to spend hours leafing through my recipe files for inspiration. The price was a reasonable
The site was easy to navigate (you can also use an app). The most difficult thing was choosing among 20 dinner menu categories, from Paleo to
To make the most of eMeals, it helps if you're a newbie with no preconceived notions, or if you're looking for, say, a low-carb or gluten-free diet. But the meals did inspire me to break out my grill pan on a work night, so next up is grilled flank steak with horseradish butter. --
Your personal shopper
Stitch Fix is designed for women (like me) who hate to shop and don't have time to browse for clothes online. Customers fill out a detailed style profile that covers age, measurements, fabric preferences, budget and occupation. For a
In my profile, I said I was interested in business casual/work outfits. I also said I was looking for fitted, colorful jackets that would look good on video or TV.
I didn't have high expectations. Perhaps it was the question about whether I would wear animal prints or faux fur (no and no). I sensed that Stitch Fix was targeting the H&M crowd, not a woman who shops at Talbots---when she has time.
My box arrived on a rainy day, ideal for trying on clothes. The selection was eclectic but age-appropriate. My favorite item was a sleeveless cobalt-blue dress that fit perfectly. The package also included two jersey-style jackets; unfortunately, the patterns were too busy for TV. A sleeveless blouse seemed kind of flimsy for
You have three business days to return items you don't want. You're not obligated to buy anything, but the
Stitch Fix has gotten some static from online reviewers for price markups. I'm sure you can find lower prices at sales or discount retailers, but that seems to miss the point of this service. Shopping takes time, and for a lot of busy women, time is money. --
Hire a personal assistant
Paying someone to clear some of the pesky tasks off your plate doesn't have to involve employing a full-time Jeeves. An online "virtual assistant" probably doesn't cost as much as you think.Â
We tested a couple--
I sent each service a smattering of tasks, such as providing background research on interview subjects and compiling a list of local dry cleaners that offered delivery service. Both handled the straightforward tasks with aplomb, with no discernible difference between the services. When jobs required a little more nuance, however, having a team of American assistants proved useful.
For instance, I asked both assistants to find a 76ers bar in
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